What is BlueSaver shipping? To put it simply, as long as we are shipping to a single address in the lower 48 United States, it means that no matter what you purchase via the BlueStem Winery website, the shipping expense is a flat $8.95. Nothing more! We know some of you out there love our WinExpert and Cellar Craft wines so whether you order one kit, two kits or even more and whether or not you add in some other items for your wine making at home or some home brewing supplies, the shipping is still $8.95. Unfortunately, we can offer BlueSaver shipping in only the lower 48 continental United States. Read below for shipping information if you are an international purchaser or are from Puerto Rico, Alaska or Hawaii.
BlueStem ships via FedEx with the option to ship
lighter packages via the postal service. All shipments to international addresses are through
the postal service. INTERNATIONAL purchases and purchases from ALASKA, HAWAII, PUERTO RICO and APO/FPO addresses should e-mail
prior to purchase as additional postal and insurance expense will
apply.
All purchases made from international locations will require payment via MoneyGram or payment in United States dollars sent via registered mail. DO NOT MAKE YOUR PURCHASES VIA THE WEBSITE. Instead, you should e-mail your order to BlueStem so that shipping expense can be computed and a total for your purchase plus delivery can be determined. BlueStem will then provide you with instructions as to how to make payment via MoneyGram (or, if you prefer, via cash sent by registered mail).
International purchasers (or those from AK, HI or PR) who purchase via the website will be responsible for obtaining a refund of monies paid through their card issuer. This policy also applies to those who purchase BlueStem wine from our website and request that the wine be shipped to locations which BlueStem Winery does not ship to because of local laws.
We typically ship website orders via FedEx. On first time website orders we will e-Mail you and request information about your delivery preferences. If, after two business days, you have not responded to this inquiry, we will ship your package to the requested delivery address without a signature being required at delivery. Please respond promptly to our e-Mail with answers to our delivery questions. We offer the following delivery options:
1. Delivery without a signature required (you assume responsibility for the package at the point in time that it is delivered by FedEx). You may provide instructions for FedEx regarding where they are to place the package and we will flag the delivery label with this information.
2. Delivery with a signature required. You should track the package so that you can anticipate delivery. FedEx does not schedule this delivery.
3. Delivery to your workplace. This does require that you provide us with the name of the business and its physical location (street, city, zip). Please do not provide us with a post office box address for any deliveries unless it is a very small, lightweight package which we will ship via the post office. Generally these shipments are under one to two pounds.
On subsequent orders we will abide by your delivery instructions from prior orders until you notify us of a change.
Please be sure to provide the correct
shipping address. You (the customer) are responsible for any re-direction /
re-delivery fees.
BlueStem Winery takes pride in its ability to
package its products for safe delivery. In the event that a package arrives
with any of the contents damaged, BlueStem will file a damage claim with FedEx
or the post office. You (the customer) are responsible for retaining the
packing carton, all packing materials and the damaged item(s) pending a
possible inspection request by either FedEx or the postal service. Damage
claims must be submitted to BlueStem Winery within 5 days of package delivery.
For your convenience, BlueStem accepts Master Card
and Visa debit and credit cards. PayPal is currently not available (a software problem).
